Healthcare Commissioning Forum
QIPP => A&E Attendance Reduction => Topic started by: Laxmikant Tyagi on May 12, 2015, 09:53:09 am
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The most appropriate approach will depend on the reasons underlying the way each patient has been using services. In some cases simply highlighting alternatives to A&E will give patients more options when seeking urgent care.
Other examples include coordinating the care a patient receives, such as booking follow-up appointments with their GP while they are still in the A&E department. Patients with particularly complicated situations might be assigned “care navigator” to help them manage their interactions with health and social care services.
As the latest NHS England figures show, A&E departments are struggling to meet waiting times targets and the incense scrutiny on emergency care is likely to continue. Our analysis of the patients who use A&E most frequently − far more frequently than would be expected − suggests that they are not major contributors to the current pressure on A&E.
However, finding out more about these patients and their characteristics is a real opportunity to ensure that they receive the care they need.
For further information follow: http://www.nuffieldtrust.org.uk/blog/come-again-what-data-tells-us-about-repeat-ae-visits